We built the leading online grocery store and now we want to share what we’ve created with the world! Delivering a broad assortment of high-quality, affordable groceries to thousands of doorsteps is a complex process, but we believe we’ve cracked the code. Using data-driven methodology, with a focus on sustainability all the way along the chain, we are creating the most efficient retail system in the world!

We are now looking for a Process Development Specialist, who will continuously develop and improve our day-to-day operations. In this role, you will lead development projects together with our local and global operations team, with the aim of continuously improving operations, whether it being from a safety/ergonomics, quality, capacity or efficiency point of view. With the end customer in focus, you will be translating their needs into operational development actions, managing projects, deploys, and creating the right tools for the team to succeed.

In this role, we will keep a strong focus on Lean methodology, using its principles and tools to guide our improvement initiatives. You will work cross-functionally with other stakeholders throughout our value chain. In addition to working as project leader, you will be the process expert in one of the three areas, Sourcing/Picking/Terminal and Freezer, meaning that you will be in charge of the Standard Operating Procedures and make sure that they are fully updated at any time.

What you’ll be doing in this role

• Act as a “process expert” in the global initiatives for your specific area and ensure these initiatives are set up and run correctly, using your operational skills.

• Be a project leader as well as contribute to improvement projects as a project member in the domain of Incoming & Restock in Dry and Cold or Picking areas

• Gather and analyze data, draw conclusions, present your findings, and lead improvement projects end-to-end

• Develop processes to enable our operations to deliver a world-class service to our customers

• Own the SOP's, locally, for for your specific area and make sure they are updated with the latest relevant procedures at all times

• Revise and together with learning development update content materials to the last procedures

• Responsible for ensuring a well-planned implementation phase of the project with a defined handover to operational leaders. Assist in the implementation phase together with the local trainers

Experience and skills needed

• You have a relevant bachelor’s degree or 5+ years of relevant working experience from working with improvement projects

• You have demonstrated excellent skills in leading and implementing substantial improvement projects with many stakeholders

• You have experience with Lean methodology and used the method in improvement projects

• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines

• Effective communication and interpersonal skills, with the ability to influence and negotiate at various levels

• Proficiency in collecting and utilizing data as a tool for decision-making

• Strong communication skills in Swedish and English

What success looks like in this role

• Continuous improvement: Take a leading role in identifying improvement initiatives in the operational processes with help from Lean methodology and fact-based analysis

• Project management: Lead projects where you identify, plan, implement, and track project activities and deliver within the accepted time frame. You communicate in an efficient and understandable way with stakeholders and motivate the team members to reach the target. You ensure effective communication with Process training Responsible for making sure we have successful implementation of new processes

• Project contribution: Contribute with valuable insight and resources into local and global initiated projects

• SOP handling: You retain a good overview and understanding of the standard operation procedures within your process responsibility. You make sure there exists SOP’s for all necessary processes and that they are always updated according to best practice

Personal qualities we are looking for

• A dedicated person who appears with trust and confidence in relationships with others

• You have a strong drive for and an eye for looking for improvements in activities you observe

• The ability to easily identify challenges and make change happen, meaning you have creativity, knowledge, and experience to explore the right suitable solutions, in combination with drive, people smartness, and stamina to see what's needed to push through for successful implementation

• Self-driven and take end-to-end ownership of projects and problems to solve

• You believe that a physical presence in the operations is instrumental to understanding problems

In this process, we are looking to hire two people for this role! One will be focusing on incoming goods & restocking, and the other of picking. If you have a particular interest for either, be sure to let us know. 

If you're ready to make an impact in a fast-paced online retail environment, apply now and help us deliver an outstanding customer experience!

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We are committed to being an inclusive community, cultivating diversity, equity and belonging into our everyday workplace culture. When hiring for our team, we welcome the unique contributions that people can add with different cultural backgrounds, ethnicity, race, gender, gender identity and expression, nationality, age, languages spoken, color, religion, disability, sexual orientation, education and beliefs. If you have a disability such as a hearing, or visual impairment or any other neurodivergent need that requires accommodating during the hiring process, please let us know in advance. You can do this by contacting the job owner or hiring manager.